Terms of Service

1. Definitions

• “Platform” means the Pages.Health website builder service, including all associated applications, tools, and services.
• “Customer” or “You” means the healthcare practitioner or organisation who registers for and uses our services.
• “Website” means the website we create and host for you using our Platform.
• “Content” means all text, images, data, and materials you provide or we generate for your Website.
• “Services” means all services provided by Pages.Health, including website creation, hosting, maintenance, and support.

2. Eligibility

To use our Platform, you must:

• Be at least 18 years of age
• Be a registered healthcare practitioner in Australia (if applicable to your profession)
• Have the legal authority to enter into binding contracts
• Provide accurate and complete registration information
• Maintain the accuracy of your information throughout your subscription

3. Account Registration

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

3.2 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account if any information proves to be inaccurate, false, or incomplete.

4. Services

4.1 Website Creation

We provide intelligent website creation services designed specifically for Australian healthcare practitioners. Your website will be hosted on our subdomain (yourname.pages.health) or your custom domain if applicable.

4.2 Hosting and Maintenance

We provide website hosting, SSL certificates, and ongoing maintenance as part of your subscription. We aim for 99.9% uptime but do not guarantee uninterrupted service.

4.3 Support

Support availability varies by subscription tier. Response times are targets, not guarantees.

5. Fees and Payment

5.1 Subscription Fees

Fees are charged in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan.

5.2 Payment Methods

Payment is processed securely through Stripe. We accept major credit cards (Visa, Mastercard, American Express). By providing payment information, you authorise us to charge your payment method for all fees incurred.

5.3 No Refunds

5.4 Price Changes

We reserve the right to change our prices at any time. Price changes will take effect at the start of your next billing cycle, and we will provide at least 30 days' notice of any price increases.

6. Customer Responsibilities

You agree to:

• Provide accurate and truthful information about yourself and your practice
• Maintain current and valid professional registrations (AHPRA, etc.)
• Ensure all content on your website complies with AHPRA advertising guidelines
• Not use the Platform for any unlawful purpose
• Not upload malicious code, viruses, or harmful content
• Not infringe on intellectual property rights of others
• Respond promptly to requests for verification of credentials
• Keep your contact information up to date

7. Medical Advertising Compliance

7.1 AHPRA Guidelines

Your website must comply with AHPRA's Guidelines for advertising a regulated health service. You are solely responsible for ensuring all content on your website meets these requirements.

7.2 Prohibited Content

Your website must not contain:

• False, misleading, or deceptive claims about treatments or outcomes
• Testimonials about clinical aspects of a regulated health service
• Claims of superiority without evidence
• Offers of gifts, discounts, or inducements to attract patients
• Content that could create unreasonable expectations

7.3 Compliance Responsibility

While we strive to generate compliant content, you are ultimately responsible for reviewing and approving all content on your website. We recommend consulting AHPRA guidelines or seeking legal advice if uncertain.

8. Signature Design Configuration Service

The following terms apply specifically to the “Signature Design Configuration” service (formerly referred to as “Custom Design”). This service is a one-time professional configuration of your website within the Pages.Health platform. It is not bespoke software development.

8.1 Scope of Service

The Signature Design service operates strictly within the Pages.Health Secure Ecosystem. Our designers utilise the platform's Visual Theme Engine to adapt your brand identity (colours, typography, logo, imagery) to our medically compliant, AHPRA-aligned templates.

The service includes:

• Configuration of up to 3 layout concepts using pre-built medical templates
• Application of your provided logo, brand colour palette, and typography selection from our curated library
• Professional formatting and layout of client-provided content for up to 8 pages
• Image optimisation and placement of up to 15 client-provided images
• 2 rounds of consolidated revisions (see Section 8.3)
• SEO metadata configuration based on provided keywords

The service does not include:

• Custom code development, custom JavaScript widgets, or bespoke functionality
• Third-party API integrations outside our supported partners
• Original copywriting, content creation, or medical content writing
• Logo design, original illustration, or graphic design
• Photography, videography, or stock image procurement
• Modifications that deviate from the platform's Design System or compromise WCAG 2.1 accessibility standards

8.2 Content Responsibility

The Signature Design phase will not commence until we receive your completed Content Intake Form. You (the Client) are responsible for providing all text, images, practitioner biographies, service descriptions, and facility information. We format your content within our templates; we do not write, edit, proofread, or fact-check your content. If you require content writing assistance, this is available as a separate add-on service.

Each page template has a recommended word count. If provided content significantly exceeds the layout capacity, we may require you to edit the text for brevity or purchase an additional page layout.

8.3 Revision Control Protocol

The Signature Design service includes two (2) rounds of Consolidated Revisions.

• What is a “Round”? A round consists of a single, comprehensive list of feedback submitted through our project portal. Once submitted, the round is considered closed and our team will execute all requested changes simultaneously.
• Feedback Consolidation: We require that you gather input from all stakeholders (partners, practice managers, compliance officers) before submitting a round. Fragmented emails or incremental requests cannot be processed as part of a standard round.
• Scope of Revisions: Revisions cover refinements to the selected design direction (e.g., “adjust this colour,” “swap this image”). Requests to fundamentally change the layout structure or switch to a different template after initial approval constitute a Change of Scope and require a new estimate.

8.4 Design Freeze

Upon completion of the second revision round, we will present the Final Design Proof for your approval. Once approved (via email confirmation or digital acknowledgement), the design is declared “Frozen.” Any changes requested after the Design Freeze will be treated as a new Design Change Order and billed at our standard hourly rate, independent of the original package price.

8.5 Project Timeline and Dormancy

Active Status: A project is considered active as long as we receive feedback, approvals, or requested content within 14 business days of our request.

Dormancy: If we do not receive a response for 21 consecutive days, the project will be placed in Dormancy Status and removed from our active design queue. A re-activation fee of $250 + GST applies to return a dormant project to active status.

Abandonment: If a project remains dormant for more than 90 days without communication, it will be considered abandoned. All completed work will be archived and the project closed. No refunds are issued for abandoned Signature Design projects (see Section 5.3).

8.6 Subscription Billing Commencement

The Signature Design fee is a one-time professional service charge for the initial configuration and launch of your website. Your annual Pages.Health subscription (hosting, maintenance, and platform licence) will commence on the Go Live date or 30 days after the Design Freeze, whichever comes first. Delays in launching due to external factors (e.g., waiting for photography or domain transfers) do not defer the start of subscription billing once the platform is ready for launch.

8.7 Platform Constraints

All Signature Design work must operate within the Pages.Health platform architecture. We do not build custom code or use third-party plugins that create security vulnerabilities or break during system updates. This ensures your website remains fast, secure, AHPRA-compliant, and automatically updatable. When we release platform updates (e.g., new features, security patches), your website receives them instantly — a benefit not available with bespoke coded websites.

9. Intellectual Property

9.1 Platform Ownership

The Platform, including all software, designs, templates, and features, is owned by Pages.Health and protected by copyright, trademark, and other intellectual property laws.

9.2 Your Content

You retain ownership of your original content (photos, text you write, logos). By uploading content, you grant us a licence to use, display, and host that content as necessary to provide our services.

9.3 Generated Content

Content generated by our platform is provided for your use on your website. You are granted a licence to use this content for your website. This content may be similar to content generated for other customers.

10. Limitation of Liability

10.1 Service Disclaimer

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10.3 Exclusions

WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pages.Health, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any rights of a third party; (d) any content you provide; or (e) any breach of AHPRA guidelines or other regulatory requirements.

12. Termination

12.1 Termination by You

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period. No refunds are provided for the remaining subscription period.

12.2 Termination by Us

We may suspend or terminate your account immediately if you: (a) breach these Terms; (b) fail to pay fees when due; (c) provide false information; (d) engage in fraudulent activity; or (e) violate applicable laws or regulations.

12.3 Effect of Termination

Upon termination, your website will be taken offline. You may request a copy of your content within 30 days of termination. After 30 days, we may delete your data.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us and attempt to resolve the dispute informally for at least 30 days.

13.2 Mediation

If informal resolution fails, disputes will be submitted to mediation in accordance with the ACICA Mediation Rules. The mediation will take place in Adelaide, South Australia.

13.3 Governing Law

These Terms are governed by the laws of South Australia, Australia. You submit to the exclusive jurisdiction of the courts of South Australia.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pages.Health regarding your use of the Platform.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Platform at least 30 days before they take effect. Your continued use of the Platform after changes become effective constitutes acceptance of the new Terms.